Safe and Responsible Gaming

dbtjl's commitment to responsible gaming

We believe entertainment should always be safe and controlled. At dbtjl, the wellbeing and safety of every player is our highest priority.

Why is responsible gaming important?

Online gaming is an enjoyable form of entertainment — but it stays enjoyable only when we remain aware of our own limits. dbtjl is committed to ensuring a safe, transparent and responsible gaming environment for players in Bangladesh.

Responsible gaming on our platform means enjoying entertainment, but never at the cost of financial harm, family relationships or mental health. We want you to always stay in control and be able to get help easily whenever you need it.

Important notice: dbtjl is for those aged 21 and above only. Opening an account or playing games by minors is strictly prohibited. Gambling can cause financial harm — play consciously and responsibly.

If you feel that gaming is having a negative impact on your life, contact our 24/7 live chat support immediately or use the self-exclusion and limit-setting tools below.

Our safety tools

Age Verification

Age is verified at the time of registration at dbtjl. Only those aged 21 and above may create an account and play games. Access by minors is completely blocked.

Deposit Limit Setting

You can set your own maximum daily, weekly or monthly deposit limit. Once this limit is reached, no further deposits will be possible — financial control stays in your hands.

Time-Out Feature

Need to take a short break? Use the time-out feature to temporarily suspend your account for anywhere between 24 hours and 30 days. Access will return automatically after the break.

Self-Exclusion

If you feel gaming is getting out of control, you can close your account for an extended period or permanently through self-exclusion. Once this decision takes effect, we will no longer send you promotional messages either.

Reality Check (Time Alert)

You will receive alerts at regular intervals to remind you how long you have been playing. These reminders keep you aware of time and help prevent spending too long on the platform.

24/7 Support in Bengali

Our trained support team is available in Bengali day and night. Discuss any gaming-related concerns in live chat — in complete confidence.

Check in with yourself

Ask yourself the questions below. If the answer to one or more is "yes", it is time to seek help.

  • Are you spending more than your budget on gaming?
  • Are you placing bigger bets to recover losses?
  • Are you spending time on gaming that should be for family or work?
  • Are you unable to stop gaming even when you try?
  • Are you taking on debt or dipping into savings for gaming?
  • Do you feel restless or anxious when you are not gaming?

How do you set limits?

1

Set a budget

Keep a fixed monthly budget for gaming — money whose loss would not affect your daily life.

2

Set a deposit limit

Set a daily or weekly deposit limit from your account settings. This will automatically prevent overspending.

3

Set a time limit

Keep reality check alerts on and decide in advance how long you will play each day.

4

Take a break

If you are tired or under stress, take a break from playing. Use the time-out feature to temporarily deactivate your account.

dbtjl's commitment

We will never allow minors (under 21) to play — age verification is an integral part of our registration process.
We will process self-exclusion requests quickly and without question — no player will be pressured to stay.
We will no longer send self-excluded players any promotional offers or personalised marketing messages.
Our support team is trained in gaming addiction and is able to help with sensitivity.
We use SSL encryption and secure payment gateways to ensure fair play.
Responsible gaming tools are completely free and can be used at any time from account settings.
We will never target players who are at risk or in distress with bonus offers.

How to get help?

If you feel that gaming is creating problems in your life or in the life of someone close to you, take action now without delay.

Getting help at dbtjl is very easy. Our trained support team is ready to listen to you in Bengali 24 hours a day, 7 days a week. Your identity and conversation will remain completely confidential.

Remember: Asking for help is not a sign of weakness — it is proof of courage. You are not alone, we are here for you.

To request self-exclusion or account closure, contact us via live chat or email: [email protected]

Get help now

Contact our 24/7 live chat or send us an email — we are ready to understand and resolve your concerns in Bengali.

Live Chat — 24/7 support in Bengali
[email protected]
Completely confidential and secure
For those aged 21+ only

Frequently Asked Questions

After logging into your account, go to the Settings section and look for the "Responsible Gaming" option. From there you can set a maximum daily, weekly or monthly deposit limit. Lowering a limit takes effect immediately, but increasing a limit may require a waiting period. For any assistance, contact our 24/7 live chat.

Yes. Any balance remaining in your account at the time your self-exclusion request is processed can be withdrawn. The minimum withdrawal amount is ৳500 and the process is generally completed within 1 hour. For more details, email [email protected].

Time-out is a temporary break — your account is deactivated for anywhere between 24 hours and 30 days, after which it is automatically reactivated. Self-exclusion is a longer-term decision — you can close your account for 6 months, 1 year, or permanently. During a self-exclusion period, we will not send you any marketing messages either.

First, speak to them with empathy and without judgment. If you contact our support team, we can provide the right guidance on placing limits on their account or going through the self-exclusion process. Contact us via live chat (24/7) or email [email protected].

No. dbtjl is strictly for those aged 21 and above only. Age is verified at the time of registration and additional identity verification may be requested in cases of doubt. Access by minors is strictly prohibited on our platform.

Once a fixed-term self-exclusion period ends, you can contact our support team to request reactivation. However, this option is not available for permanent self-exclusion. We always make sure that the person is truly ready before the account is reopened.

Enjoy safely —
play responsibly

dbtjl is your entertainment companion, not a source of stress. Know your limits, have fun — and we are here for you whenever you need us.

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